Cancellation/ Refund Policy

Cancellation/Refund Policy

We take great care in packing and delivering your order, so please read product descriptions and check sizes before purchase. In case of damage or product issues, simply share a short video, photos, and your order ID within 7 days, and we’ll happily exchange your item at no extra cost; if exchange isn’t possible, a refund will be processed quickly after review. Refunds/exchanges are only valid for genuine issues, not for change-of-mind requests. For any queries before placing your order, feel free to contact us on WhatsApp or through our customer support team, we’re here to help genuine buyers enjoy a smooth experience.

General Information

⚠️ In Case of Product Damage or Issues: If the product you receive is damaged or has any issues, please share a video and photos along with your order ID and a description of the problem. We will exchange the product at no extra charge.

Important Notes:

  • We take utmost care in packing your order. Please ensure you check the size and read the description box before making a purchase.
  • If the mistake is on our side, we will exchange the product without any hassle.

If you have any questions before making a payment, please contact us or WhatsApp us.

Refund Process

Eligibility for Refund: Refunds are available only for items that are damaged or have issues and cannot be exchanged. Requests for refunds must be made within 7 days of the purchase date.

Refund Request:

  • To initiate a refund, contact our customer service team with your order number and details of the item(s) you wish to return.
  • Upon approval of your refund request, you will receive instructions on how to return the item(s) to us.

Refund Turnaround Time:

  • Processing Time: 1 business day from the date of receipt of the returned item(s).
  • Refund Credit Time: 1 business day for the refunded amount to be credited to your bank account or original payment method.

Please note that the total time for the refund to be completed may vary depending on your bank or payment provider.

Exchange Policy

Exchanges:

  • Exchanges are allowed within 7 days of receiving the package.
  • Upon receipt of your package, your products will be examined, and once approved, you will receive a new product.

Order Cancellation

We reserve the right to cancel your order under the following conditions:

  • If you use unauthentic, illegal, or hacked coupon codes to obtain discounts.
  • If you use coupon codes that have not been legally provided by us or our authorized partners.

We are not obligated to provide a specific reason for the cancellation of such orders. Our team or company is not responsible for any loss you incur after ordering from our site using unauthorized coupon codes.

✅ Valid Reasons for Return/Refund (Bedsheets)

  1. Product Damage During Transit – Torn fabric, holes, or visible physical damage upon delivery.

  2. Severe Fabric Faults – Fabric discoloration or large stains.

  3. Incorrect Size Delivered – If the product dimensions differ from what was listed on the product page.

  4. Quality Issue Not Matching Description – In case the fabric or quality delivered is not in line with the specifications provided in the description box (such as thread count variations).

  5. Delivery of Incomplete Set – Missing pillow covers, sheets, or any other part of the ordered set.

⚠️ Not Eligible for Return/Refund: Minor color variations (due to screen/lighting differences), change of mind after delivery, or normal cotton fabric characteristics (like slight wrinkles or natural texture).

Contact Information

For any questions or concerns regarding our Cancellation/Refund Policy, please contact our customer service team – avisbedlinen.com/contact