PRIVACY POLICY
At AVIS BEDLINEN, we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how long we retain it, and how we protect it.
By using our website, creating an account, placing an order, contacting us, or otherwise providing your information to AVIS BEDLINEN, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is reasonably necessary to provide our products and services, process your orders, communicate with you, provide customer support, and comply with applicable laws.
Depending on how you interact with us, we may collect the following information:
Personal & Contact Information
This may include:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Other contact or delivery information you voluntarily provide
Account Information
If you create an account on our website, we may collect information such as your name, email address, login credentials, and other information required to maintain your account.
Order & Transaction Information
When you place an order, we may collect and retain information relating to the transaction, including:
- Products purchased
- Product size, colour, thread count, and customization details
- Order ID
- Billing and delivery details
- Payment status
- Refund, return, or exchange information
Payments may be processed through third-party payment service providers. We do not need to retain your complete payment-card or banking credentials to process your order.
Information You Provide Through Customer Support
If you contact us through email, WhatsApp, telephone, website forms, or other communication channels, we may retain the information you provide so that we can respond to your enquiry and maintain a record of customer service interactions.
Custom Product Information
For customized or fitted bed sheets, you may provide measurements and other information required to manufacture your product according to your requirements.
Date of Birth
If you voluntarily participate in an AVIS BEDLINEN birthday-month offer or similar age/date-based promotion, we may request your date of birth and, where reasonably necessary to verify eligibility, supporting information.
Such information is collected specifically for administering the applicable offer and related customer records.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies and similar technologies.
This may include information such as:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Website activity
- Approximate location information derived from technical data
- Referring website or source
- Date and time of website visits
We use this information to operate, secure, analyse, and improve our website and services.
3. Cookies & Similar Technologies
AVIS BEDLINEN and certain service providers may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember customer preferences
- Maintain shopping-cart functionality
- Understand how visitors use our website
- Improve website performance
- Measure advertising and marketing effectiveness
- Help provide relevant advertising, where applicable
- Detect fraud and protect the website
You may be able to control or disable cookies through your browser settings. Certain website functions may not operate correctly if essential cookies are disabled.
4. How We Use Your Information
We may use the information we collect for legitimate business purposes, including:
- Processing and delivering orders
- Processing payments, refunds, returns, and exchanges
- Providing customer support
- Responding to enquiries
- Processing customized and fitted-sheet orders
- Managing customer accounts
- Sending order confirmations and service-related communications
- Communicating important information regarding your orders
- Administering promotions and offers
- Preventing fraud, misuse, and unauthorized activity
- Maintaining business, accounting, taxation, and transaction records
- Improving our products, website, and customer experience
- Understanding website usage and performance
- Measuring advertising and marketing campaigns
- Complying with applicable laws, regulations, government requirements, and e-commerce requirements
We do not collect personal information without a purpose. We aim to collect only information that is reasonably necessary for the relevant purpose.
5. How We Share Your Information
We may share relevant information with trusted service providers where reasonably necessary to operate our business and provide services to you.
Depending on the transaction, these may include:
- Payment processing providers
- Shipping and courier partners
- Website hosting and technology providers
- Customer-support and communication services
- Website analytics and security services
- Advertising and marketing service providers
- Accounting, legal, professional, or compliance service providers
- Government authorities or law-enforcement agencies where required by applicable law
We do not sell your personal information simply as a source of revenue.
Information is shared only where reasonably necessary for the relevant service, business purpose, legal requirement, or with your consent/direction where applicable.
6. Advertising & Marketing
We may use advertising and analytics technologies to understand how customers interact with our website and to measure the effectiveness of our marketing campaigns.
Where applicable, these technologies may involve cookies or similar identifiers provided by third-party advertising or analytics platforms.
We do not provide third parties with more personal information than is reasonably necessary for the relevant purpose.
You may have options to control certain advertising or cookie preferences through your browser, device, or the relevant third-party platform.
7. Your Information & Indian Law
AVIS BEDLINEN will collect, use, store, and disclose personal information in accordance with applicable Indian laws and regulations.
Your information may be used for legitimate purposes such as order fulfilment, customer service, payment processing, fraud prevention, record keeping, legal compliance, and other purposes disclosed in this Privacy Policy.
Where applicable, we will provide appropriate notices, choices, or consent mechanisms required under Indian privacy, consumer-protection, and e-commerce laws.
We will not use your personal information for a purpose that is materially different from the purpose for which it was collected unless permitted or required by applicable law or otherwise appropriately communicated to you.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
- Complete transactions
- Provide customer service
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud and misuse
- Comply with taxation, legal, regulatory, and other applicable requirements
When information is no longer required and there is no legal or legitimate business reason to retain it, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it.
9. Protection of Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Customers are also responsible for maintaining the confidentiality of their account credentials and should notify us if they suspect unauthorized access to their account.
10. Your Rights & Choices
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Raise a concern or complaint regarding the handling of your personal information
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
11. Children’s Information
Our website and services are not intentionally directed towards children.
We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. Third-Party Websites & Services
Our website may contain links to third-party websites, payment services, social-media platforms, advertising platforms, or other services.
Their privacy practices are governed by their own privacy policies, and AVIS BEDLINEN is not responsible for the privacy practices of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
13. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
AVIS BEDLINEN
Email: avisbedlinen@gmail.com
Phone/WhatsApp: +91 8591085554
Business Address: +91 8591085554
We will make reasonable efforts to address privacy-related enquiries and complaints in accordance with applicable law.
Important Information
This Privacy Policy should be read together with our Terms & Conditions, Return & Exchange Policy, and other applicable website policies.
By using the AVIS BEDLINEN website and providing your information, you acknowledge that you have read and understood this Privacy Policy.