CANCELLATION, RETURN, EXCHANGE & REFUND POLICY
At AVIS BEDLINEN, we take great care in manufacturing, checking, packing, and dispatching every order. We want you to have a smooth experience from purchase to delivery.
Please read the product description, specifications, size, colour, and customization details carefully before placing your order.
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us and we will review the issue and provide an appropriate resolution.
1. Cancellation Policy
Before Your Order Is Processed
If you wish to cancel an order, please contact us as soon as possible after placing it.
Cancellation may not be possible once an order has been processed, dispatched, or entered into production.
Customized & Made-to-Order Products
Customized and made-to-order products are manufactured specifically according to the customer’s requirements.
Once production has started, these orders generally cannot be cancelled because the product is being made specifically for you.
For customized products, please carefully check and confirm all measurements, sizes, colours, and other customization details before placing your order.
Unauthorized Coupons & Discounts
AVIS BEDLINEN reserves the right to cancel an order where an unauthorized, fraudulent, invalid, hacked, or improperly obtained coupon or discount code has been used.
If an order is cancelled for this reason, any amount legitimately paid by the customer for that cancelled order will be refunded through the applicable payment/refund process.
2. Return & Exchange Eligibility
We accept return/exchange requests for genuine product-related issues reported within 7 days of receiving the order.
Eligible issues may include:
Product Damage During Transit
Examples include:
- Torn fabric
- Holes
- Significant physical damage
- Other visible damage caused during delivery
Manufacturing or Fabric Defects
Examples include:
- Severe fabric defects
- Significant discoloration
- Large stains
- Other substantial manufacturing defects
Incorrect Product or Size Delivered
If the product delivered is materially different from what was ordered, such as an incorrect size, colour, product, or specification, please contact us.
For customized products, this applies where the error is attributable to AVIS BEDLINEN and not to incorrect measurements or information supplied by the customer.
Incomplete Order
If any item included in your purchased set is missing, such as:
- Bedsheet
- Pillow covers
- Towels
- Other components included in the purchased set
please contact us within 7 days of receiving the order.
Product Not Matching the Description
If the product received materially differs from the specifications stated on the product page, please contact us with details of the issue.
3. How to Report a Problem
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of receiving the order.
Please provide:
- Order ID
- Clear photographs of the product
- A short video showing the issue, where applicable
- A brief description of the problem
This information helps us verify the issue and process your request quickly.
Our team will review the information provided and communicate the next steps.
4. Exchange Policy
Where an issue is verified and the product is eligible for exchange, AVIS BEDLINEN will arrange an exchange without additional product or exchange charges.
The returned product may be inspected before an exchange is approved.
Once the returned product is received and the issue is verified, the replacement product will be processed.
If an exchange is not reasonably possible, we may provide a refund in accordance with this policy.
5. Refund Policy
A refund may be provided where:
- The product is eligible for a refund under this policy; and
- The issue has been verified; and
- An exchange is not possible or appropriate.
Refund Processing
Once the returned product has been received and approved for refund:
- Refund processing by AVIS BEDLINEN: within 1 business day
- Credit to the original payment method/bank account: generally within 1 business day after processing
The actual time for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
Where applicable, refunds will be made to the original payment method used for the transaction.
6. Customized & Fitted Products
Customized products, including fitted bedsheets made according to customer-provided mattress measurements, are made specifically for the individual customer.
Therefore, customized products are not eligible for return or exchange simply because of:
- Change of mind
- Incorrect measurements provided by the customer
- Selecting the wrong size
- Selecting the wrong colour
- Personal preference after receiving the product
- The product not fitting due to measurements supplied incorrectly by the customer
We strongly recommend checking all measurements and customization details before placing your order.
However, customization does not exclude genuine product issues.
If a customized product is:
- Damaged
- Defective
- Incorrectly manufactured
- Incorrectly made due to an error by AVIS BEDLINEN
- Materially different from the confirmed order details
please contact us within 7 days of receiving the order. We will review the issue and, where applicable, arrange an exchange or refund.
7. Products Not Eligible for Return or Refund
The following are generally not considered grounds for return or refund:
Change of Mind
Returns are not accepted simply because you no longer want the product or have changed your mind after delivery.
Colour Variations
Slight differences in colour may occur due to:
- Screen/device settings
- Photography and lighting
- Different displays
Minor colour variations do not constitute a product defect.
Natural Characteristics of Cotton
Cotton is a natural fibre. Minor variations in texture, appearance, wrinkles, or other normal characteristics of cotton fabric are not considered defects.
Incorrect Customer Measurements
For customized or fitted products, AVIS BEDLINEN is not responsible for incorrect measurements provided by the customer.
Please carefully follow the measurement instructions before placing a customized order.
8. Customer Responsibility Before Ordering
Before completing your purchase, please carefully check:
- Product size
- Mattress measurements for customized fitted sheets
- Colour selected
- Thread count
- Fabric specifications
- Number of pieces included
- Product description
- Customization details
- Delivery address
- Contact number
If you have any questions, please contact us before making payment. Our team will be happy to assist you.
9. What Happens If the Issue Is From Our Side?
If the product issue is verified to have occurred due to an error by AVIS BEDLINEN, such as sending an incorrect product, manufacturing the product incorrectly, or dispatching a product with a genuine defect, we will work with you to provide an appropriate resolution under this policy.
Depending on the circumstances, this may include:
Exchange → Replacement → Refund where exchange is not possible
10. Contact Us
For any questions, cancellation requests, return/exchange requests, or refund-related concerns, please contact AVIS BEDLINEN:
Email: avisbedlinen@gmail.com
Website: avisbedlinen.com
Contact/WhatsApp: +91 8591085554
For product-related issues, please include your Order ID and relevant photographs/video so that our team can assist you efficiently.
Important Note
This policy should be read together with our Terms & Conditions and Privacy Policy.
AVIS BEDLINEN reserves the right to review each return, exchange, cancellation, or refund request based on the circumstances of the order and the applicable laws and regulations in India.